Shipping policy
Delivery exception and costs
• Shipping to all of India is free on orders above ₹2000, delivery take 2-10 business days
• Shipping begins within 24 hours of order confirmation, order processing time includes payment verification, Quality check , and packaging before dispatch.
• Depending on the delivery address, the time you place your order, and the availability of the item, your shipping choice may change.
FAILED DELIVERY, RETURN TO ORIGIN AND LOST OR DAMAGED PACKAGES
• The company’s logistics partner shall make a limited number of delivery attempts at the shipping address provided by the customer during checkout. If the recipient is unavailable, unreachable or refuses delivery, or if the address provided is incorrect or incomplete, the package may be marked as “UNDELIVERED” and subsequently returned to the company’s warehouse.
• In the event of RTO, the customer will be notified via email. The original shipping charges shall remain NON-REFUNDABLE, and any additional charges for re-shipment shall be borne by the customer. Re-dispatch of an RTO package shall be processed only upon confirmation of a revised address and advance payment of applicable re-shipping charges.
• * THE CUSTOMER IS SOLELY RESPONSIBLE FOR ENSURING THAT THE SHIPPING ADDRESS PROVIDED IS ACCURATE, COMPLETE, AND ACCESSIBLE. ASQUAREDD SHALL NOT BE HELD LIABLE FOR DELIVERY FAILURES DUE TO CUSTOMER ERROR, INCLUDING BUT NOT LIMITED TO:
• INCORRECT OR INCOMPLETE ADDRESS
• REFUSAL TO ACCEPT DELIVERY
• UNAVAILABILITY DURING DELIVERY WINDOW
• LOST, DAMAGED, OR TAMPERED PACKAGES: ONCE AN ORDER IS DISPATCHED AND HANDED OVER TO SHIPPING PARTNER OR ITS ASSOCIATED CARRIER, ASQUAREDD DISCLAIMS ALL LIABILITY FOR ANY LOSS, THEFT, DAMAGE, OR TAMPERING OF THE PRODUCT DURING TRANSIT. IF THE PACKAGE IS MARKED AS “DELIVERED” BY THE COURIER BUT THE CUSTOMER CLAIMS NON-RECEIPT, AN INTERNAL GRIEVANCE REDRESSAL MECHANISM SHALL BE INITIATED IN CASE THE CUSTOMER REPORTS NON-RECEIPT OF THE PACKAGE DESPITE IT BEING MARKED AS “DELIVERED” BY THE COURIER. THIS INVOLVES AN INTERNAL INVESTIGATION AND DISCUSSION (INCLUDING ESCALATION) WITH THE SHIPPING AGGREGATOR. IF THE NON-RECEIPT IS SUBSTANTIATED THROUGH EVIDENCE, A REFUND MAY BE ISSUED. HOWEVER, IF NO CONCLUSIVE EVIDENCE IS FOUND TO SUPPORT THE CLAIM, COMPANY SHALL NOT BE RESPONSIBLE OR LIABLE FOR REPLACEMENT OR REFUND.
• REPORTING AND SUPPORT: IN THE EVENT OF A DELIVERY ISSUE, CUSTOMERS ARE ENCOURAGED TO RAISE THE CONCERN DIRECTLY WITH THE DELIVERY PARTNER USING THE TRACKING AND COMPLAINT MECHANISM PROVIDED IN THE SHIPPING CONFIRMATION EMAIL. ASQUAREDD MAY ASSIST, ON A BEST-EFFORT BASIS, BY FACILITATING COMMUNICATION BETWEEN THE CUSTOMER AND SHIPPING PARTNER BUT SHALL NOT BE HELD RESPONSIBLE FOR THE FINAL RESOLUTION OR ANY CONSEQUENTIAL LOSS ARISING FROM FAILED OR DEFECTIVE DELIVERY.
• NO LIABILITY FOR TRANSIT DEFECTS: ASQUAREDD SHALL NOT PROCESS REFUNDS OR REPLACEMENTS FOR ORDERS IMPACTED BY IN-TRANSIT DEFECTS, INCLUDING DELAY, TAMPERING, BREAKAGE, THEFT, OR MISPLACEMENT, ONCE THE PACKAGE HAS BEEN HANDED OVER TO THE COURIER PARTNER. ALL SUCH RISKS ARE TRANSFERRED TO THE LOGISTICS PROVIDER AT THE TIME OF DISPATCH.
METHOD OF RETURN:
FOR APPROVED RETURNS WHERE THE COMPANY BEARS THE SHIPPING COST, THE COMPANY SHALL ARRANGE A REVERSE PICKUP THROUGH ITS COURIER PARTNER, SUBJECT TO SERVICEABILITY. IN AREAS WHERE REVERSE PICKUP IS NOT AVAILABLE, THE CUSTOMER MAY BE ASKED TO SELF-SHIP THE PRODUCT TO THE ADDRESS PROVIDED, ALONG WITH A VALID PROOF OF DISPATCH. REIMBURSEMENT FOR RETURN SHIPPING (IF APPLICABLE) SHALL BE PROCESSED ONLY UPON RECEIPT AND INSPECTION OF THE RETURNED ITEM.